Frequently ask question

How do I buy things (Shop) on Avechi?
Once you identify the item you need on our website Click on “Buy Now”, and the item will be added to cart. Click on Log In, if you already have an account, just fill in the billing details. If you do not have an account, select “REGISTER” to create an account. Confirm details by ensuring everything you have filled is correct. Once you are done, click on place order, as simple as that. Once your order is successfully placed, you will be notified via email by being sent an order number. You will then receive a phone call asking you to confirm the order and when you do, you will be notified how soon to expect your order.
How do I create an account?
If you do not have an Avechi account yet, once you visit our website, there is a link named Login/Register. Once on that page, you will find a sectioned “I am new here”. You will be required to create a username, password and provide your email address.
How do I make payments and do you accept Visa card?
Payment is made Via Mpesa and Equitel, currently we do not offer card payment options(coming soon). Mpesa Paybill No: 821 350 Account Name: Avechi Equitel No: +254 765 653 135 .
I have a complaint about the delivery made yesterday, what should i do?
Please get in touch with our customer care on 0701 10 10 10 or [email protected]
Does Avechi do deliveries of products outside Kenya?
Yes, we deliver to Uganda, Tanzania, Juba, South Sudan, Botswana and Kigali.
Are all products original and genuine?
Yes, all our products are genuine and of international model. In case you doubt any item on our website, do send us an email on [email protected]
Do you offer payment in installments?
You can pay in two installments. Once you place your order, you can pay half, and then pay the other half when receiving your item.